Refund policy
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at support@shopkelvo.com. If your return is accepted, we’ll provide return instructions and the return shipping address.
Return address:
Delicate Grace
293 Route 18 South, Suite D-122
East Brunswick, NJ 08816
United States
Items sent back to us without first requesting a return will not be accepted.
Return Shipping
If the return is due to an incorrect, damaged, or defective item,, or an error on our part, KELVO will cover the return shipping cost.
For returns due to a change of mind, ordering the wrong item, or other customer preference, the customer is responsible for return shipping costs.
Damages and Issues
Please inspect your order upon receipt and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including custom or personalized products and items that have been used or are not in their original condition. Please contact us at support@shopkelvo.com if you have questions about whether your item is eligible for return.
Gift cards are non-returnable.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, subject to applicable consumer laws. The item must be in the same condition in which you received it, unused, with tags (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
Original shipping charges, if any, are non-refundable unless the return is due to an incorrect, damaged, or defective item or an error on our part.
We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at support@shopkelvo.com