KELVO Shipping Policy

Processing Times

Orders are processed within 1 business day. Orders placed before 2:00 PM Eastern Time on business days are generally shipped the same business day. Orders placed after 2:00 PM, on weekends, or on holidays will be processed the next business day.

Shipping Rates

We offer the following shipping options within the United States:

Free Standard Shipping

Free on all orders — no minimum purchase required.

Estimated delivery: 3–5 business days after shipment.

Express Shipping

FedEx 2Day® — carrier-calculated rate

Estimated transit time: 2 business days after shipment.
The exact shipping rate is calculated at checkout based on the delivery address and package details.

Shipping Carriers

Standard orders may be shipped via USPS or another available carrier. Express orders are shipped via FedEx 2Day®.

Estimated Delivery Times

• Free Standard Shipping: 3–5 business days after shipment
• Express Shipping: 1–2 business days after shipment

Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.

Order Tracking

Once your order ships, you will receive tracking information by email or SMS, when available. Tracking updates may take up to 24 hours to appear after the carrier receives the package.

Incorrect Addresses

Please verify your shipping address before completing your order. If you notice an error, contact us at support@shopkelvo.com as soon as possible.

Once an order has shipped, we may not be able to change the delivery address. KELVO is not responsible for delays or failed deliveries resulting from an incorrect or incomplete address provided by the customer.

Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact us at support@shopkelvo.com and include your order number and photos of any damage, if applicable.

We will review the issue and work with you and/or the shipping carrier to determine an appropriate resolution.

International Shipping

At this time, we ship only within the United States.

Questions

If you have questions about shipping or your order, contact us at support@shopkelvo.com.